Terms & Conditions

By accessing this website, booking any service, purchasing any product, or otherwise engaging with Sacred Soul Balance (“Company,” “we,” “us,” or “our”), you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not use the website, book services, or purchase products.

These Terms constitute a legally binding agreement between you (“Client,” “Customer,” or “you”) and Sacred Soul Balance.

SERVICES AND PRODUCTS
Sacred Soul Balance provides service-based offerings including, but not limited to, business consulting, hourly admin support, household support services, personal assistance, pet services, gift wrapping and holiday services, consulting, and related offerings, as well as the sale of physical products. The scope, pricing, and availability of services are communicated at the time of booking and may vary based on demand.

BOOKINGS AND PAYMENT
All bookings are subject to availability and confirmation. Payment is due in full at the time of booking unless otherwise agreed to in writing. By submitting payment, you authorize Sacred Soul Balance to charge the payment method provided. All prices are listed in U.S. dollars and may change at any time.

Once a booking is confirmed, time, labor, preparation, and availability are reserved exclusively for the client.

By booking a service, the Client acknowledges and agrees to the Assumption of Risk, Property & Safety Disclaimer and Limitation of Liability outlined in these Terms.

NO REFUNDS FOR SERVICES
Due to the nature of service-based work, all service payments are non-refundable. This includes completed services, partially completed services, canceled services, and no-shows. We allow for rescheduling and work with you in all ways possible, but reserved  time and labor cannot be recovered beyond a certain point.  This clause is for people who take advance of my on call services. 

PRODUCT RETURNS AND REFUNDS
Refunds or replacements apply only to physical products purchased that are defective or arrive damaged. If a product arrives damaged or defective, the customer must notify Sacred Soul Balance within 72 hours with photo and written documentation. Refunds will only be issued if no comparable replacement can be provided. 

CLIENT RESPONSIBILITIES
Clients agree to provide accurate, complete, and truthful information prior to service. Clients are responsible for providing safe, lawful, and unobstructed access to homes, properties, pets, and items required for service.

Clients agree to secure fragile, valuable, or sentimental items prior to service and to disclose any special handling instructions, pre-existing damage, or conditions that may affect the safety of the environment or the performance of services.

Sacred Soul Balance is not responsible for delays, damage, or issues resulting from unsafe conditions, undisclosed hazards, locked or restricted access, or failure to disclose relevant information.

HARASSMENT AND SAFETY POLICY
Sacred Soul Balance maintains a zero-tolerance policy for harassment of any kind. This includes, but is not limited to, verbal abuse, intimidation, discrimination, sexual harassment, inappropriate comments, threats, or any conduct that creates an unsafe or hostile environment.

Any form of harassment will result in immediate termination of services and cancellation of any agreement, with no refund issued, regardless of service completion status.

RIGHT TO REFUSE OR TERMINATE SERVICE
Sacred Soul Balance reserves the right to refuse, suspend, or terminate services at any time due to safety concerns, harassment, inappropriate conduct, violation of these Terms, or any circumstance that makes service impractical or unsafe.

LIMITATION OF LIABILITY
To the fullest extent permitted by California law, Sacred Soul Balance shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of value, or emotional distress.

Any liability for direct damages arising from proven negligence, where legally applicable, shall be limited to the amount paid for the specific service during which the claim arose.

Sacred Soul Balance shall not be responsible for damage resulting from pre-existing conditions, normal wear and tear, fragile items, or circumstances beyond reasonable control.

ASSUMPTION OF RISK
Client acknowledges that services provided by Sacred Soul Balance may involve entering private residences, handling personal belongings, interacting with animals, and performing physical tasks. While reasonable care is exercised at all times, Client agrees that Sacred Soul Balance is not responsible for damage to property resulting from pre-existing conditions, normal wear and tear, fragile or unstable items, undisclosed hazards, unsafe environments, or circumstances beyond reasonable control.

Clients are responsible for securing fragile, valuable, or sentimental items prior to service and for disclosing any known risks, hazards, or special handling requirements. Sacred Soul Balance is not liable for damage caused by conditions that were not disclosed or reasonably apparent at the time of service.

Sacred Soul Balance shall not be held responsible for indirect, incidental, or consequential property damage. Any liability for direct damage caused by negligence, where legally applicable, shall be limited to the amount paid for the specific service during which the damage occurred.

FORCE MAJEURE & UNCONTROLLABLE DELAYS

Sacred Soul Balance shall not be held liable for delays, interruptions, rescheduling, or inability to perform services due to circumstances beyond reasonable control. These may include, but are not limited to, traffic conditions, accidents, road closures, severe weather, natural disasters, power outages, public health emergencies, illness, injury, supply shortages, government actions, or other events that make performance impractical or unsafe.

In such cases, Sacred Soul Balance will make reasonable efforts to communicate and reschedule services when possible. Delays or disruptions caused by these circumstances do not constitute a breach of these Terms and do not automatically entitle the client to a refund.

INTELLECTUAL PROPERTY
All website content, branding, text, graphics, and materials are the intellectual property of Sacred Soul Balance and may not be reproduced, distributed, or used without written permission.

PRIVACY
Client information is collected and used solely for business operations and service fulfillment. Sacred Soul Balance does not sell or share personal information except as required by law.

GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from these Terms shall be handled in California.

CHANGES TO TERMS
Sacred Soul Balance reserves the right to update or modify these Terms at any time. Continued use of the website, services, or products constitutes acceptance of the revised Terms.