LEGAL

By accessing this website, booking any service, purchasing any product, or otherwise engaging with Sacred Soul Balance (“Company,” “we,” “us,” or “our”), you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not use the website, book services, or purchase products.

These Terms constitute a legally binding agreement between you (“Client,” “Customer,” or “you”) and Sacred Soul Balance.

SERVICES AND PRODUCTS
Sacred Soul Balance provides service-based offerings including, but not limited to, business consulting, hourly admin support, household support services, personal assistance, pet services, gift wrapping and holiday services, consulting, and related offerings, as well as the sale of physical products. The scope, pricing, and availability of services are communicated at the time of booking and may vary based on demand.

BOOKINGS AND PAYMENT
All bookings are subject to availability and confirmation. Payment is due in full at the time of booking unless otherwise agreed to in writing. By submitting payment, you authorize Sacred Soul Balance to charge the payment method provided. All prices are listed in U.S. dollars and may change at any time.

Once a booking is confirmed, time, labor, preparation, and availability are reserved exclusively for the client.

By booking a service, the Client acknowledges and agrees to the Assumption of Risk, Property & Safety Disclaimer and Limitation of Liability outlined in these Terms.

Certain services require execution of a separate Client Service Agreement and Liability Waiver. In the event of any conflict between these Terms and a signed Client Service Agreement, the Client Service Agreement shall control.

NO REFUNDS FOR SERVICES
Due to the nature of service-based work, all service payments are non-refundable. This includes completed services, partially completed services, canceled services, and no-shows. We allow for rescheduling and work with you in all ways possible, but reserved  time and labor cannot be recovered beyond a certain point.  This clause is for people who take advance of my on call services. 

PRODUCT RETURNS AND REFUNDS
Refunds or replacements apply only to physical products purchased that are defective or arrive damaged. If a product arrives damaged or defective, the customer must notify Sacred Soul Balance within 72 hours with photo and written documentation. Refunds will only be issued if no comparable replacement can be provided. 

CLIENT RESPONSIBILITIES
Clients agree to provide accurate, complete, and truthful information prior to service. Clients are responsible for providing safe, lawful, and unobstructed access to homes, properties, pets, and items required for service.

Clients agree to secure fragile, valuable, or sentimental items prior to service and to disclose any special handling instructions, pre-existing damage, or conditions that may affect the safety of the environment or the performance of services.

Sacred Soul Balance is not responsible for delays, damage, or issues resulting from unsafe conditions, undisclosed hazards, locked or restricted access, or failure to disclose relevant information.

HARASSMENT AND SAFETY POLICY
Sacred Soul Balance maintains a zero-tolerance policy for harassment of any kind. This includes, but is not limited to, verbal abuse, intimidation, discrimination, sexual harassment, inappropriate comments, threats, or any conduct that creates an unsafe or hostile environment.

Any form of harassment will result in immediate termination of services and cancellation of any agreement, with no refund issued, regardless of service completion status.

RIGHT TO REFUSE OR TERMINATE SERVICE
Sacred Soul Balance reserves the right to refuse, suspend, or terminate services at any time due to safety concerns, harassment, inappropriate conduct, violation of these Terms, or any circumstance that makes service impractical or unsafe.

LIMITATION OF LIABILITY
To the fullest extent permitted by California law, Sacred Soul Balance shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of value, or emotional distress.

Any liability for direct damages arising from proven negligence, where legally applicable, shall be limited to the amount paid for the specific service during which the claim arose.

Sacred Soul Balance shall not be responsible for damage resulting from pre-existing conditions, normal wear and tear, fragile items, or circumstances beyond reasonable control.

ASSUMPTION OF RISK
Client acknowledges that services provided by Sacred Soul Balance may involve entering private residences, handling personal belongings, interacting with animals, and performing physical tasks. While reasonable care is exercised at all times, Client agrees that Sacred Soul Balance is not responsible for damage to property resulting from pre-existing conditions, normal wear and tear, fragile or unstable items, undisclosed hazards, unsafe environments, or circumstances beyond reasonable control.

Clients are responsible for securing fragile, valuable, or sentimental items prior to service and for disclosing any known risks, hazards, or special handling requirements. Sacred Soul Balance is not liable for damage caused by conditions that were not disclosed or reasonably apparent at the time of service.

Sacred Soul Balance shall not be held responsible for indirect, incidental, or consequential property damage. Any liability for direct damage caused by negligence, where legally applicable, shall be limited to the amount paid for the specific service during which the damage occurred.

FORCE MAJEURE & UNCONTROLLABLE DELAYS

Sacred Soul Balance shall not be held liable for delays, interruptions, rescheduling, or inability to perform services due to circumstances beyond reasonable control. These may include, but are not limited to, traffic conditions, accidents, road closures, severe weather, natural disasters, power outages, public health emergencies, illness, injury, supply shortages, government actions, or other events that make performance impractical or unsafe.

In such cases, Sacred Soul Balance will make reasonable efforts to communicate and reschedule services when possible. Delays or disruptions caused by these circumstances do not constitute a breach of these Terms and do not automatically entitle the client to a refund.

INTELLECTUAL PROPERTY
All website content, branding, text, graphics, and materials are the intellectual property of Sacred Soul Balance and may not be reproduced, distributed, or used without written permission.

PRIVACY
Client information is collected and used solely for business operations and service fulfillment. Sacred Soul Balance does not sell or share personal information except as required by law.

GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from these Terms shall be handled in California.

CHANGES TO TERMS
Sacred Soul Balance reserves the right to update or modify these Terms at any time. Continued use of the website, services, or products constitutes acceptance of the revised Terms.

PRIVACY POLICY

Sacred Soul Balance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit this website, book services, purchase products, or otherwise engage with Sacred Soul Balance.

INFORMATION COLLECTED
We may collect personal information you voluntarily provide, including your name, email address, phone number, billing information, service details, scheduling information, and any information you submit through contact forms, bookings, or direct communication. We may also collect limited technical data such as IP address, browser type, and basic website usage information for functionality and analytics.

HOW INFORMATION IS USED
Information is used solely for business purposes, including providing and managing services, processing payments, communicating with clients, scheduling, fulfilling orders, improving operations, and complying with legal obligations. Your information is never used in ways unrelated to the services or products you request.

SHARING OF INFORMATION
Sacred Soul Balance does not sell, rent, or trade personal information. Information may be shared only with trusted third-party service providers necessary to operate the business, such as payment processors, scheduling platforms, invoicing tools, and electronic signature services. These providers are required to handle information securely and only for authorized purposes. Information may also be disclosed if required by law.

DATA SECURITY
Reasonable administrative, technical, and physical safeguards are used to protect personal information. However, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

COOKIES AND TRACKING
This website uses limited cookies or similar technologies necessary for basic functionality and performance insights. Sacred Soul Balance does not use cookies for targeted advertising or data resale. You may adjust browser settings to disable cookies, though some site features may not function as intended.

CLIENT COMMUNICATION
By providing contact information, you consent to receive communications related to services, scheduling, billing, and business operations. You may opt out of non-essential communications at any time.

YOUR RIGHTS
California residents may have rights under applicable privacy laws, including the right to request access to, correction of, or deletion of personal information, subject to legal and operational limitations. Requests may be made by contacting Sacred Soul Balance directly.

CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time. Continued use of the website or services after changes are posted constitutes acceptance of the updated policy.

CONTACT
Questions regarding this Privacy Policy may be directed to Sacred Soul Balance through the contact information provided on this website.

SACRED SOUL BALANCE
CLIENT SERVICE AGREEMENT & LIABILITY WAIVER

CLIENT TYPE: 

• INDIVIDUAL
• BUSINESS

LEGAL NAME OF CLIENT(S):
AUTHORIZED CLIENT CONTACT(S):
CLIENT PHONE NUMBER:
CLIENT SERVICE LOCATION:
CLIENT MAILING ADDRESS (IF DIFFERENT):

This Client Service Agreement and Liability Waiver (“Agreement”) is entered into between Sacred Soul Balance (“Service Provider”) and the undersigned individual or entity (“Client”).

For purposes of this Agreement, “Client” means the individual signing below and/or, if services are requested on behalf of a business, organization, or other legal entity, each such entity acting through an authorized owner, officer, manager, or representative. By signing this Agreement, the undersigned represents and warrants that they are at least eighteen (18) years of age and have full authority to bind themselves and any listed business entity. Where multiple clients or entities are listed, all such parties shall be jointly and severally bound by the terms of this Agreement.

NON-PROFESSIONAL SERVICES DISCLOSURE
The Client acknowledges that the Services provided are non-medical, non-therapeutic, non-restorative, and non-veterinary in nature. The Service Provider does not provide medical, mental health, veterinary, animal training, repair, restoration, renovation, or other licensed professional services, and nothing in this Agreement should be interpreted as such.

Cleaning and organization services are intended for maintenance and support purposes only and do not include repairing, altering, fixing, or improving damaged, worn, defective, or aging items, surfaces, or systems unless such work is specifically requested by the Client and agreed to in advance by the Service Provider.

CLIENT RESPONSIBILITIES AND DISCLOSURES
The Client agrees to provide accurate, complete, and timely information relevant to the Services, including access instructions, login information, needed documents, property conditions, known hazards, pet behavior history, approvals, materials, and any information necessary to safely and effectively perform the Services. The Client is responsible for securing valuables, sensitive materials, and items of unusual fragility prior to service.

The Client understands that the timing and flow of Services rely on clear communication and timely information. Delays in providing required information, access, approvals, or materials may affect scheduling and availability.

If the Client provides required information, access, approvals, or materials later than needed and still requests completion within the original timeframe or by a specific deadline, the Services may be treated as time-sensitive, short-notice, or on-demand work. In that case, additional charges may apply. The Client’s knowledge of pricing shall constitute approval to be billed for those additional charges.

The Client acknowledges that immediate availability is not guaranteed and that the Service Provider retains discretion to schedule Services in a manner that allows for safe, sustainable, and high-quality work.

CLIENT CONTENT, APPROVALS, AND AUTHORITY
The Client represents that they have the legal right and authority to provide all content, information, pricing, materials, access, and instructions related to the Services. The Client retains ownership of all business content and is responsible for the accuracy, completeness, and approval of any information, listings, menus, pricing, descriptions, images, credentials, or materials provided or approved for use.

The Service Provider relies on Client-provided or Client-approved information and is not responsible for errors, omissions, account actions, pricing discrepancies, or consequences resulting from inaccurate, incomplete, outdated, or unauthorized content.

ACCESS AUTHORIZATION AND KEYS
The Client authorizes the Service Provider to access the service location for the purpose of performing the agreed Services. The Client is responsible for providing safe, lawful, and reliable access to the property.

Preferred access methods include on-site lockboxes, temporary access codes, door staff, or the Client being present. The Service Provider does not act as a permanent key holder.

If physical keys are provided, the Client agrees that keys must be stored on the property in a secure location designated by the Client, such as a lockbox. If the Client requests that the Service Provider temporarily hold a key, such possession is solely for service access purposes and does not create a custodial or security obligation beyond ordinary care. The Service Provider is not responsible for loss, theft, or misuse of keys unless caused by gross negligence or intentional misconduct.

ASSUMPTION OF ORDINARY RISK
The Client understands and acknowledges that the Services may involve ordinary and foreseeable risks inherent to working in residential or commercial spaces, public environments, around animals, and within digital, operational, or administrative systems. These risks may arise from property conditions, animal behavior, physical movement within a space, use of common household tools or products, interaction with third parties, reliance on information or instructions provided by the Client, timing constraints, or the use of third-party platforms, applications, or services.

The Client further acknowledges that business, operational, and administrative support services may involve variables outside the Service Provider’s control, including but not limited to delivery or booking platform outages, system errors, platform policy or algorithm changes, account limitations or suspensions, pricing or availability sync issues, third-party software behavior, staff actions coordinated but not directly controlled by the Service Provider, customer behavior, market conditions, illness, emergencies, severe weather, power or internet outages, supply shortages, government actions, or other events beyond the Service Provider’s reasonable control. The Client understands that specific business outcomes, revenue results, or performance improvements cannot be guaranteed.

By engaging the Service Provider, the Client voluntarily accepts responsibility for such ordinary and foreseeable risks as they relate to the Services, except to the extent such risks result from the Service Provider’s gross negligence, willful misconduct, fraud, or unlawful acts.

DIGITAL SERVICES AND INFORMATION HANDLING
The Client acknowledges that some or all Services may be provided virtually and may involve the use of digital tools, online platforms, email, text messaging, cloud-based documents, scheduling systems, invoicing platforms, or third-party applications.

The Service Provider will take reasonable care in handling Client information shared for the purpose of performing the Services. The Client understands that the Service Provider does not control the security, availability, or performance of third-party platforms and is not responsible for disruptions, delays, data loss, or unauthorized access caused by systems outside the Service Provider’s direct control, except to the extent required by law.

The Client agrees to provide information through reasonably secure channels and acknowledges that electronic communication carries inherent risks. Nothing in this Agreement shall be interpreted as a guarantee of digital security.

PROPERTY DAMAGE AND LIABILITY
The Service Provider agrees to exercise reasonable care while performing the Services. The Client acknowledges that normal wear, pre-existing conditions, fragile items, unsecured items, and hidden defects may result in damage despite reasonable care. The Client agrees to secure valuables and items of unusual fragility prior to service.

In the event of accidental damage caused by the Service Provider’s ordinary negligence, the Service Provider’s liability, if any, shall be limited to the reasonable cost of repair or replacement of the damaged item, taking depreciation into account. The Service Provider shall not be liable for indirect, incidental, or consequential damages.

ANIMALS AND PET-RELATED RISKS
The Client acknowledges that animals may behave unpredictably. The Client agrees to disclose any known behavioral issues, bite history, medical conditions, or special handling requirements prior to service.

The Service Provider is not responsible for injury, illness, escape, or death of an animal unless caused by gross negligence or intentional misconduct. The Client agrees to assume responsibility for veterinary costs, property damage, or third-party claims arising from their animal’s behavior. If an animal presents a safety concern, the Service Provider reserves the right to discontinue Services immediately without refund.

RELEASE AND LIMITATION OF LIABILITY
To the fullest extent permitted under California law, the Client agrees to release and hold harmless the Service Provider from claims, demands, or causes of action arising out of or related to the performance of the Services that are based on ordinary negligence. This release does not apply to claims arising from gross negligence, intentional misconduct, fraud, or violations of law, which are not waivable under California Civil Code section 1668.

INDEMNIFICATION
The Client agrees to indemnify and hold harmless the Service Provider from third-party claims arising out of the Client’s property, pets, instructions, access methods, or conditions, except to the extent such claims result from the Service Provider’s gross negligence or intentional misconduct.

INSURANCE DISCLOSURE
The Service Provider maintains a general liability insurance policy appropriate for the nature of the Services performed. Coverage is subject to the terms, conditions, and exclusions of the policy. Nothing in this Agreement should be interpreted as a guarantee of coverage for any specific incident.

PAYMENT, MONTHLY SERVICES, AND ADDITIONAL COSTS
Payment for Services is due in advance unless otherwise agreed in writing. Time, availability, and resources are reserved upon scheduling.

Monthly or recurring service plans are billed in advance on a month-to-month basis. Clients may cancel a monthly plan with at least fourteen (14) days written notice via text, email, or other commonly used platform. Payments already made are non-refundable. If notice is not provided at least fourteen (14) days prior to the next billing date, the upcoming billing cycle may still be charged, after which the plan will terminate.

Any supplies, materials, fees, or expenses required to complete the Services that fall outside the normal scope of Services or are not customarily included shall be the responsibility of the Client. Authorization for such costs may be provided verbally or in writing and will be billed accordingly.

INDEPENDENT CONTRACTOR AND TAX STATUS
The Service Provider is an independent contractor and not an employee of the Client for any purpose. Nothing in this Agreement shall be interpreted to create an employer-employee relationship or to require the Client to treat the Service Provider as a W-2 employee or a 1099 worker.

The Service Provider is solely responsible for all taxes, withholdings, insurance, licenses, and compliance obligations arising from the Services performed. The Client shall not withhold taxes or provide employment benefits of any kind.

HARASSMENT AND PROFESSIONAL CONDUCT
The Client agrees to conduct themselves in a respectful and appropriate manner at all times. Harassment, including verbal, written, physical, or digital conduct that is threatening, hostile, discriminatory, or inappropriate, will not be tolerated. The Service Provider reserves the right to immediately discontinue Services without refund if harassment occurs. Nothing in this section limits the Service Provider’s rights under applicable California law.

COMMUNICATION METHODS AND TIMING
The Client acknowledges that communication regarding Services may occur through text message, phone call, email, invoicing platforms, scheduling platforms, or other written or electronic communication channels used by the Service Provider.

The Service Provider will make reasonable efforts to respond within a commercially reasonable timeframe. Immediate responses are not guaranteed unless expressly agreed upon in writing. You may contact the Service provider 24/7 at the given communication methods.

Verbal or written communications, including text messages or emails, may be used to confirm instructions, approvals, scheduling changes, or additional costs and shall be considered valid under this Agreement.

PHOTO AND MEDIA CONSENT
Consent for the Service Provider to use photographs or videos of work performed that identify or reference the Client, the Client’s business, branding, name, or location:
YES ☐ NO ☐

Consent for the Service Provider to use non-identifying photographs or videos of work performed for documentation or portfolio purposes:
YES ☐ NO ☐

ASSIGNMENT
This Agreement may not be assigned or transferred by the Client without the prior written consent of the Service Provider. Any change in client, ownership, or responsible party requires written consent from both parties or execution of a new Client Service Agreement.

GOVERNING LAW AND VENUE
This Agreement shall be governed by and interpreted in accordance with the laws of the State of California. Any legal action arising from this Agreement shall be brought in the county in which the Service Provider’s principal place of business is located, unless otherwise required by law.

ELECTRONIC RECORDS AND SIGNATURES
The Client agrees that electronic signatures and records are legally binding under the federal Electronic Signatures in Global and National Commerce Act and the California Uniform Electronic Transactions Act.

ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties regarding liability and general service terms. Specific services, pricing, and schedules may be agreed upon separately and are not superseded by this Agreement.

SCOPE OF SERVICES
Only the services specifically requested and agreed upon in advance, whether verbally or in writing, shall apply to the Client. The following describes services that may be offered and does not obligate the Service Provider to perform all listed tasks.

The Client engages the Service Provider to perform business, operational, and administrative support services for commercial clients, including but not limited to restaurant and hospitality operations support. Such services may include delivery application management, online menu setup and maintenance, menu formatting and accuracy, pricing updates, item additions and removals, out-of-stock and availability changes, limited-time or seasonal menu updates, coordination with staff or management, short-notice operational assistance, social media and online platform support related to business operations, and on-call operational support, which may be provided on a one-time, ongoing, or monthly plan basis.

Services may also include residential and commercial cleaning services, short-term rental staging, turnovers, and resets, one-time or ongoing cleaning projects. The Service Provider may also perform home and personal support services including errands, task assistance, household support, and extra help as requested, as well as general project assistance for residential or business clients, including short-term projects, organization support, coordination tasks, pet walking, basic leash support, and animal drop-in visits, as agreed.

The specific scope, timing, duration, and nature of Services will be agreed upon prior to performance. The Service Provider reserves the right to decline, pause, modify, or discontinue any task that is unsafe, unlawful, outside the agreed scope, causes a financial loss, or is beyond the Service Provider’s reasonable capacity at a given time.

SIGNATURES
By signing below, the undersigned affirms that they have read, understand, and agree to the terms of this Agreement and have authority to bind any listed entity.

CLIENT PRINTED NAME:
CLIENT SIGNATURE:
DATE:

SERVICE PROVIDER: SACRED SOUL BALANCE – CARRIE A. YOUNG
SERVICE PROVIDER SIGNATURE:
DATE: